It is the buyer’s sole responsibility to ensure that the products they order comply with local and national laws.

Most products do not require a license for small-scale analytical research, but institutional buyers should follow their local regulations.

No. We prioritize client privacy and do not share customer data with third parties unless legally compelled.

Yes. Please use your Order Number as the reference so our finance team can match the payment to your account quickly.

Yes, use code BANK10 at checkout for a 10% discount on all transfer orders.

Cryptocurrency requires network confirmations. Once the transaction reaches the required number of confirmations, our system automatically updates your order.

The minimum order amount is typically €50, though this may vary by product.

We currently accept Bitcoin (BTC), Ripple (XRP), and Direct Bank Transfers (SEPA).

Most major payment processors prohibit the sale of research chemicals. Cryptocurrency is the most secure and private method for both parties.

No. All substances are strictly for laboratory research, forensic analysis, and chemical synthesis only. They are not for human or animal use.

Certificates of Analysis are available upon request for institutional researchers and bulk orders.

Yes. MSDS documents can be provided in digital format upon request for your laboratory safety records.

very batch undergoes GC/MS (Gas Chromatography-Mass Spectrometry) or NMR analysis to ensure purity levels of 97% or higher.

Keep chemicals in their original airtight Mylar packaging, away from direct sunlight and moisture.

HCL (Hydrochloride) is generally more potent by weight, while Fumarates are often more stable for long-term storage and less hygroscopic.

Most crystalline compounds remain stable for 12–24 months if stored in a cool, dry, and dark environment.

We ship exclusively to EU member states. We do not ship to the UK, USA, or any country where our products are explicitly restricted.

No. For security and successful delivery, we require a physical residential or business address.

We use plain, neutral envelopes or boxes with no mention of “EuroChems” or chemical contents. All products are vacuum-sealed in chemical-resistant Mylar bags.

Standard EU shipping typically takes 4–7 business days. Express options usually arrive within 2–4 business days.

Yes, all orders are shipped with tracking. You will receive a tracking number via email once your order has been processed.

It is normal for international tracking to have “dead zones” while moving between hubs. We ask that you wait 14 business days before contacting us for a formal investigation.

We offer a one-time 100% reshipment for tracked orders that are confirmed lost or intercepted by customs (excluding errors in the address provided by the customer).

All orders are dispatched from our distribution hubs located within the European Union (EU) to ensure the highest delivery success rates.

Orders can only be modified while the status is “Pending.” Once it moves to “Processing,” we cannot make changes.

Yes. We offer tiered pricing for bulk quantities (100g+). Contact us for a custom quote.

The best way to reach us is via our on-site contact form or the support email provided in your order confirmation.

Do not open the inner seal. Take a photo of the product next to your shipping label and contact our helpdesk immediately.

Our team is available Monday through Friday, 9:00 AM to 5:00 PM CET.

High-quality synthesis takes time. We do not rush production at the expense of purity; we will restock as soon as the batch clears quality control.