Can I Change My Country?

No you cannot change your shipping country.

Our website automatically detects your country based on your IP address and will ONLY allow you to order products that are legal in your country.

My Country Is Not Visible

If you cannot select your shipping country, or it is not visible, it is because we do not ship to your country. See below for a list of countries we ship to.

How Can I Pay?

Where To Track My Order?

Unregistered – We do NOT provide a tracking number for our unregistered orders.

POSTNL – You can track your POSTNL order by visiting the following: https://www.internationalparceltracking.com/#/search or https://postnl.post/

DPD – You can track your DPD order by visiting the following: https://www.dpd.com/nl/en/receiving/track/

Where do we ship?

We do not ship outside of the EU. We ship to the following EU countries:

Albania, Andorra, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic (Czechia), Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain and Ukraine.

We have product restrictions to the following countries:

France, Germany, Italy, Monaco and Spain.

What do we ship to France?

Please see the category “What we ship to France“

What so we ship to Germany?

Please see the category “What we ship to Germany“

What do we ship to Italy?

Please see the category “What we ship to Italy“

What do we ship to Monaco?

Please see the category “What we ship to Monaco“

What do we ship to Spain?

Please see the category “What we ship to Spain“

What shipping methods do we offer?

Unregistered Mail: The estimated delivery time is 2-5 Days. This shipping method is NOT insured and untrackable.

GLS: The estimated delivery time is 2-5 Days. This shipping method is available to most countries. Our DPD orders are insured and trackable.

POSTNL: The estimated delivery time is 5-7 Days. This shipping method is available to a select few countries such as Australia, Belgium, Canada, and Sweden. Our POSTNL orders are NOT insured but are trackable.

Where do we ship our products from?

We are currently shipping our products from within Europe

Will I need to sign for my order?

If you have selected ‘unregistered’ as a shipping method, you will NOT need to sign for your order. If your order have selected ‘DPD’ or ‘POSTNL’ as a shipping method, you will need to sign for your order upon delivery.

Do we experience any issues with customs?

We do not experience any issues with customs. Our products are shipped out very discreetly. We also have measures in place to avoid this from happening, such as offering restricted products to specific countries where our products are illegal. However, please note that with the nature of our products, there is always a very small risk of customs intercepting an order until it is cleared for release.

What is covered by our re-shipment/refund policy?

Our re-shipment/refund policy includes our DPD orders. We are unable to re-ship or refund orders that have been placed via unregistered and POSTNL. However, please contact us on our helpdesk ( eurochems.net/contact) and we will investigate this further for you.

Where is my tracking number?

We send out emails with our tracking numbers at the end of everyday. You can expect an email within a few hours.

What happens if my order has NOT been delivered?

If you have not received your order, please contact us at our helpdesk (eurochems.net/contact). Please note:

If your order had been placed with unregistered as a shipping method, we will not be able to compensate this order- the only exception would be for a customer with a good order history.

If your order has been shipped using ‘POSTNL’ or ‘DPD’ as a shipping method, then we will be able to re-ship or compensate this order in the event of the order not being delivered.